Alpenhotel Fleurs de Zermatt

Excellent room, we had the pleasure to have a free upgrade to a Junior Suite, which was very big and comfy, providing a wonderful view over the Matterhorn. We were only 2, but it could have easily fitted our 2 kids also. Good breakfast. Good ski facilities (lockers). I haven't tried the spa.

I made a last-minute trip to Zermatt and needed a place to stay that was reasonable and close to the train station. Since I only stayed one night, I could not utilize the amenities offered at the hotel, but what I said looked terrific. The Breakfast was excellent, with great, healthy options. The room was much bigger than I expected, which was great, and the wooden panels throughout gave it that "Swiss" chalet feel. The bed was comfortable, and the bathroom was large, clean and up-to-date. The price point was very reasonable for Zermatt, which is expensive by its Swiss nature. The staff was great and I have nothing but positivity for this place.

Great location, 5 minutes away from the train station and from the main street/shops/restaurants. We got the junior suite, which had an amazing balcony and huge windows facing the Matterhorn. Heated floor in the bathroom and great insulation made the room very comfortable temperature-wise while it was snowing outside.

Had nice facilities like indoor heated swimming pool and sauna. Included a coffee and dessert session in the afternoon We had a room with a view of the Matterhorn Had the little extras like hotel slippers for that bit of luxe.

The hotel was perfect for our visit to Zermatt: very friendly and helpful staff, nice room and facilities, especially the spa, excellent breakfast, location and price. I would like to commend the following staff for their excellent customer service : Denis, Asya, Emi at the Front desk and Laia in the Dining Room. I was also very grateful that my computer charger that I had forgotten in my room, was found by the chambermaid and returned to me at check-out.